1. Introduction
Welcome to Official Translation Service (“Company”, “we”, “our”, or “us”).
We are committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit OfficialTranslationService.com or use our services.
By using our website or requesting our services, you agree to the practices described in this Privacy Policy.
2. Who We Are
Official Translation Service provides professional language services, including but not limited to:
- Certified translations
- Document translations
- Interpreting services
- Transcription services
- Localization and multilingual content services
For questions about this Privacy Policy or how we handle your personal data, please contact us through OfficialTranslationService.com or at:
Email: hello@officialtranslationservice.co.uk
3. Information We Collect
We may collect the following types of information:
Personal Information
When you contact us, request a quote, upload documents, or place an order, we may collect:
- Full name
- Email address
- Phone number
- Country or location
- Billing or payment information
- Documents uploaded for translation
- Details relating to your translation or language service request
Payment information may be processed securely by third-party payment providers. We do not store full card details unless expressly stated by the payment provider.
Automatically Collected Information
When you browse our website, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of visit
- Website usage data
This information helps us improve website performance, security, and user experience.
4. How We Use Your Information
We use your personal data for purposes including:
- Providing translation and language services
- Responding to enquiries and quote requests
- Processing orders and payments
- Communicating project updates
- Delivering completed documents
- Improving our website and services
- Maintaining records for legal, tax, and accounting purposes
- Complying with applicable legal obligations
We only collect and use personal data that is necessary for the services we provide.
5. Legal Basis for Processing
Where applicable under the UK General Data Protection Regulation, we process personal data based on one or more of the following legal grounds:
- Contractual necessity: to provide requested services
- Legitimate interests: to operate and improve our business
- Legal obligations: to comply with laws, tax rules, and regulatory requirements
- Consent: where you have agreed to specific processing, such as marketing communications
You may withdraw consent at any time where processing is based on consent.
6. Sharing Your Information
We may share your information with trusted third parties where necessary to provide our services, including:
- Professional translators, interpreters, editors, and linguists
- Payment processors
- Website hosting providers
- IT and cloud storage providers
- Analytics providers, such as Google Analytics
- Professional advisers where required
We require third parties handling personal data to protect it appropriately and comply with applicable data protection laws.
We do not sell your personal data.
7. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including to:
- Complete translation and language services
- Maintain business and project records
- Meet legal, tax, and accounting requirements
- Resolve disputes
- Enforce agreements
When personal data is no longer required, we will securely delete, anonymize, or archive it in accordance with applicable laws and business requirements.
8. Data Security
We use appropriate technical and organizational measures to protect personal data, including:
- Secure servers
- Restricted access to files
- Secure document storage
- Encrypted communications where appropriate
- Internal confidentiality procedures
However, no online transmission, storage system, or website can be guaranteed to be completely secure.
9. International Data Transfers
As a language service provider, we may work with translators, interpreters, or service providers located in different countries.
Where personal data is transferred outside the United Kingdom or other applicable data protection regions, we take reasonable steps to ensure appropriate safeguards are in place to protect your information.
10. Your Rights
Under UK GDPR, you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict how your data is processed
- Object to certain types of processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise your rights, please contact us at:
Email: hello@officialtranslationservice.co.uk
We may need to verify your identity before responding to certain requests.
11. Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic
- Remember user preferences
- Improve user experience
You can disable or manage cookies through your browser settings. Some website features may not function properly if cookies are disabled.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before providing any personal information.
13. Children’s Privacy
Our website and services are not directed at individuals under the age of 18.
We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take appropriate steps to delete it.
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page. Continued use of our website or services after updates are posted means you accept the revised Privacy Policy.
15. Contact Us
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us through OfficialTranslationService.com or at: